Privacy Policy

Impact PM Solutions (“we”, “us”, or “our”) provides administrative support, project-management, and operational consultancy services to B2B SaaS companies. We are based in London, United Kingdom, and operate remotely.

For any privacy questions, you can reach us at the contact details provided on our website.

We only collect personal data that is necessary to operate our business and deliver services to clients. This may include:

• Business contact data: names, work email addresses, job titles, and company names.
• Communication data: emails, messages, and meeting notes exchanged during service delivery.
• Service data: project details, calendar information, documents, and workflow information you share with us to perform our work.
• Website usage data: IP address, browser type, pages visited, and similar technical data collected through cookies or analytics tools.

We do not intentionally collect special-category personal data (such as health, biometric, or political data) unless specifically required for a defined engagement and with explicit consent.

We use personal data to:

• Provide and manage the services we deliver to clients.
• Communicate about project status, scheduling, and support.
• Maintain records of engagements, invoices, and compliance.
• Improve our website and understand how visitors use it.
• Comply with legal or regulatory obligations.

We do not sell personal data, and we do not use it for automated decision-making or profiling that produces legal or similarly significant effects.

We process personal data on the following legal bases, as applicable under the UK GDPR and related data-protection law:

• Performance of a contract — to deliver services to clients.
• Legitimate interests — to operate our business, maintain client relationships, and improve our services.
• Legal obligation — to comply with tax, accounting, or regulatory requirements.
• Consent — where you have explicitly agreed, for example to marketing communications.

We keep personal data within Impact PM Solutions except where sharing is necessary to deliver services or meet legal obligations. We may share data with:

• Trusted service providers (such as cloud software, hosting, accounting, or email platforms) that process data only on our instructions.
• Professional advisers, regulators, or courts when required by law or to protect our rights.

We use reasonable contractual and technical safeguards whenever we share personal data with third parties.

We retain personal data for as long as needed to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. After that period, data is securely deleted or anonymised.

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, and regular review of our tools and processes.

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact details on our website. We will respond within the timeframes required by applicable law.

Our website may use cookies and similar technologies to provide basic functionality and to understand how visitors interact with the site. You can manage cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be posted on this page with an updated “Last updated” date.

If you have any questions about this Privacy Policy or how we handle personal data, please contact us through the contact details on our website.